Built for every team that talks to customers.
From D2C brands and SaaS sales teams to clinics, banks and schools β here's how teams ship on Zwaapi (v1 or v2).
Sales & Lead Conversion
Capture leads from ads, website, or forms and route them into a 24/7 WhatsApp funnel. AI qualifies, your team closes.
- Click-to-WhatsApp Meta ads
- Drip / sequence campaigns
- Lead score & CRM sync
Customer Support
Replace email tickets with conversational WhatsApp support. AI resolves Tier 1; your team picks up the rest from a shared inbox.
- Knowledge-base AI agent
- SLA timers, assignments, notes
- CSAT at close
Marketing & Broadcasts
Hit 98% open rates with personalised campaigns. Segment by tag, behaviour, or location. A/B test and measure end-to-end.
- Bulk personalised messages
- UTM-tagged campaign analytics
- Opt-in / opt-out compliance
E-commerce & D2C
Send order updates, abandoned-cart nudges, COD verifications, delivery tracking β and sell in-chat with the WhatsApp catalog.
- Shopify / WooCommerce sync
- Cart recovery automations
- In-chat catalog & payments
Education & Coaching
Onboard students, send class reminders, share materials, collect homework β on the channel students actually check.
- Cohort broadcasts & drip lessons
- Per-course AI study assistant
- Fee reminders & payments
Healthcare & Clinics
Appointment booking, intake forms, prescription reminders, follow-ups β official Cloud API for compliance.
- Calendar-integrated bookings
- WhatsApp Flows for intake
- Reminder automations
BFSI & Fintech
Account alerts, OTPs (where allowed), KYC document collection, transaction confirmations, churn-prevention conversations.
- Transactional templates
- Secure KYC document flow
- Audit logs
Travel & Hospitality
Booking confirmations, check-in instructions, on-property concierge, post-stay reviews β multilingual AI handles 30+ languages.
- PMS / OTA webhook sync
- Multilingual AI concierge
- Upsell flows in-chat
Agencies & Resellers
White-label both editions for your clients. Spin up workspaces per client, manage billing, automate onboarding.
- Multi-workspace per agency
- Lifetime resale option (v1)
- White-label branding
Developers & Indie Hackers
Need WhatsApp in your own product? Use Zwaapi's REST API + webhooks as the messaging layer β no Meta paperwork needed for the Web path.
- Clean REST, signed webhooks
- SDKs (Node / PHP / Python / Go)
- v1 lifetime = predictable infra cost
Your use case not listed?
If you talk to humans, you can probably do it on WhatsApp. Tell us your workflow β we'll show you how on a 15-minute call.